Privacy Policy
24/7 Mobile Tyre Services
24/7 Mobile Tyre Services is a professional 24/7 mobile tyre fitting company proudly serving Glasgow and the surrounding areas. We believe that being one of the best in our industry means more than fitting tyres to the highest standard — it means treating our customers, and their personal information, with the same care and professionalism we bring to every job.
This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, contact us, or book our mobile tyre fitting services. We are committed to handling your information responsibly, transparently, and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this policy, contact us on 07955 533000 or info@247mobiletyreservice.co.uk.
1. Who we are
24/7 Mobile Tyre Services is a trusted, professional mobile tyre fitting service based in Glasgow, available 24 hours a day, 365 days a year. We are the data controller of the personal information described in this policy, which means we are responsible for deciding how it is used and for keeping it safe.
- Trading name: 24/7 Mobile Tyre Services
- Address: 100 Jessie St, Polmadie, Glasgow G42 0PG
- Telephone / WhatsApp: 07955 533000
- Email: info@247mobiletyreservice.co.uk
- Website: https://247mobiletyreservice.co.uk
2. Information we collect
We only collect the information we need to provide our services and run our business. Depending on how you interact with us, this may include:
- Contact details, such as your name, telephone number, and email address
- Location details, such as the address or location where you ask us to attend
- Vehicle details, such as the make, model, registration number, and tyre size
- Booking and service details, such as the work requested, quotes given, and work carried out
- Messages you send us, for example by telephone, WhatsApp, email, or through our website
- Photographs of your vehicle and tyres taken before and after our work, as a record of the work carried out
- Payment details needed to take payment for our services. Card payments are processed securely by our payment provider; we do not store your full card details
We do not knowingly collect information from children. Our services are intended for adults.
3. How we collect your information
We collect your information directly from you, when you telephone us, message us on WhatsApp, use our website, book a service, or speak to us in person. We also create records ourselves during our work, such as job notes and photographs of the vehicle and tyres.
4. How we use your information
We use your personal information to:
- Respond to your enquiries and provide quotes
- Book, manage, and carry out your service
- Contact you about your booking, including confirmations and updates
- Take payment and keep accurate business and accounting records
- Keep records of the work we have done, including photographs, so we can respond to any complaint, payment dispute, or chargeback
- Meet our legal and regulatory obligations
- Improve our services
We do not sell your personal information, and we do not use it for third-party marketing.
5. Our legal bases for using your information
Under UK GDPR, we rely on the following legal bases:
- Contract: to provide the services you have booked with us
- Legitimate interests: to run our business, keep records of our work, and protect ourselves in the event of a dispute
- Legal obligation: to keep records required by law, such as accounting and tax records
- Consent: where you have given it, for example if you ask us to keep your details for a future booking. You can withdraw consent at any time
6. Who we share your information with
We only share your information where it is necessary to provide our services or where the law requires it. This may include:
- Payment providers, to process your payment securely
- Suppliers, where needed to source the correct tyres or parts for your vehicle
- Professional advisers, such as our accountant, insurer, or legal adviser, where necessary
- Banks, card providers, or dispute resolution bodies, where needed to respond to a payment dispute or chargeback
- The police, HMRC, or other authorities, where we are required to do so by law
We do not transfer your personal information outside the UK, except where a service provider we use does so with appropriate safeguards in place under UK GDPR.
7. How long we keep your information
We keep your information only for as long as we need it for the purposes described in this policy, and to meet our legal obligations. In general, booking and job records, including photographs, are kept for as long as reasonably necessary to deal with any query, complaint, or dispute about the work. Records we must keep by law, such as accounting records, are kept for the period required by law. When your information is no longer needed, we delete or securely destroy it.
8. How we protect your information
As a professional company, we take the security of your information seriously. We use appropriate, industry-standard technical and organisational measures to keep your information secure and to protect it against loss, misuse, and unauthorised access. Access to your information is limited to the people who need it to provide our services.
9. Your rights
Under UK data protection law, you have the right to:
- Access: ask for a copy of the personal information we hold about you
- Rectification: ask us to correct information that is inaccurate or incomplete
- Erasure: ask us to delete your information, in certain circumstances
- Restriction: ask us to limit how we use your information, in certain circumstances
- Objection: object to our use of your information, in certain circumstances
- Data portability: ask us to transfer your information to you or another provider, in certain circumstances
To exercise any of these rights, contact us on 07955 533000 or info@247mobiletyreservice.co.uk. We will respond within one month. There is normally no fee.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113. We would appreciate the chance to resolve your concern first, so please consider contacting us before you approach the ICO.
10. Cookies and our website
Our website may use cookies and similar technologies to make the site work properly and to understand how visitors use it. You can control or delete cookies through your browser settings. Blocking some cookies may affect how the website works.
Our website may contain links to other websites. This policy applies only to our website and services; we are not responsible for the privacy practices of other sites.
11. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website, with the date it was last updated shown at the top.
12. How to contact us
If you have any questions about this Privacy Policy or how we handle your information, contact us:
- 24/7 Mobile Tyre Services, 100 Jessie St, Polmadie, Glasgow G42 0PG
- Telephone / WhatsApp: 07955 533000
- Email: info@247mobiletyreservice.co.uk
Available 24 hours a day, 365 days a year.
Questions About Your Privacy?
If anything here is unclear, or you want to know more about how we handle your information, contact us any time. A real person answers, 24 hours a day.
24/7 Mobile Tyre Services, 100 Jessie St, Polmadie, Glasgow G42 0PG. Available 24/7, 365 days.